Restore a deleted or lost Flex City account

Published: 20 Aug, 2026

How to Restore Your Flex City Account

If you've lost access to your Flex City account, whether it was deleted or lost due to guest mode, you can request an account restore through our support team. Follow the steps below based on your situation.

If Your Account Was Deleted

Step 1. Copy Your Player ID

Copy the player ID of your deleted account.

Step 2. Contact Support

Send your player ID to our start-support-ticket channel and request an account restore.

Step 3. Wait for a Response

Wait for our team to review your request.

If You Lost a Guest Mode Account

If your account was in guest mode and you deleted the game, causing you to lose your account, follow these steps instead.

Step 1. Create a New Account

Create a new account and link it to one of the following: Facebook, Google, or Apple.

Step 2. Gather Information About Your Lost Account

Collect as much information as possible about your lost account, including:

Date of your last login to the game
Purchases made on the account
Screenshots from the game

Step 3. Contact Support

Send the following to our start-support-ticket channel:

Your new account player ID
Your deleted account player ID
All the information you gathered in Step 2

Step 4. Wait for Approval

Wait for our team to review and approve your request.

Frequently Asked Questions

What information do I need to restore a deleted account?

Just the player ID of your deleted account.

What if I lost a guest mode account?

You'll need to create a new account linked to Facebook, Google, or Apple, then provide both player IDs along with details like your last login date, purchases, and screenshots.

Why do I need to link my new account to a social media account?

Linking your account prevents future loss of progress if the game is deleted or the device is changed, since guest mode accounts aren't backed up.

How long does account restoration take?

Once you submit your request with all required information, our team will review it. Please allow time for a response and make sure all details are accurate to avoid delays.